F.A.Q's




Original Paintings



Are all paintings framed?

No, information related to frame is mentioned in description.  

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Do all paintings have UV protected glass?

No, information related to glass is mentioned in description.

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Prints



What's the difference between an acrylic print and a canvas print?

With a canvas print, the image is printed onto a sheet of canvas, and then the canvas is stretched onto wooden stretcher bars that are 1.5" thick. Visit the following page for a thorough description and sample photographs: 
http://fineartamerica.com/canvas-prints.html 

With an acrylic print, the image is printed onto a back of a 3/8" thick sheet of acrylic (i.e. plastic). Visit the following page for a thorough description and sample photographs: 
http://fineartamerica.com/acrylic-prints.html

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What's the difference between a glossy canvas and a matte canvas?

The only different is in the "shine" of the canvas. Glossy prints have a glossy coating applied to them which causes the canvas to reflect light better. Matte prints do not have this coating. 

Picture your dining room table before and after you wipe it down with furniture cleaner. Before - it's a little dull looking. After - it's shiny. That's the difference between matte and glossy.

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Do you use archival inks and acid-free papers?

Yes. All of our inks are archival, and all of our papers are acid free.

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Do you use a UV protectant to protect your prints?

All canvas prints, framed prints, and regular prints (rolled in a tube) receive a UV protective coating. 
Metal prints, acrylic prints, and greeting cards do not receiving a protective coating.

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Do you offer trade discounts to resellers, interior design firms, and other art-related businesses?

No. We do not offer trade discounts. If you are planning to purchase 25 or more of the same print, we may be able to offer a bulk-purchase discount. 

Please contact us regarding your bulk purchase using the following page: 
http://fineartamerica.com/contactus.html?tab=contactus 

In order to provide you with a quote, we need to know exactly what you intend to purchase. Please provide links to all of the artwork pages and include detailed information about the print sizes, frames, mats, etc.

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Do you offer wholesale prices?

No. We do not offer wholesale prices. If you are planning to purchase 25 or more of the same print, we may be able to offer a bulk-purchase discount. 

Please contact us regarding your bulk purchase using the following page: 
http://fineartamerica.com/contactus.html?tab=contactus 

In order to provide you with a quote, we need to know exactly what you intend to purchase. Please provide links to all of the artwork pages and include detailed information about the print sizes, frames, mats, etc.

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Greeting Cards

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How do I order greeting cards with personalized messages on the inside?

Watch the short video, below, to learn how to personalize greeting cards that you order through Fine Art America. You get to customize the size and position of the image on the front of the card and personalize the message that appears on the inside of the card, as well. 

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General

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How can I make the payment?

We accept payment using credit card or PayPal.

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Can I pay with a check?

No, all orders must be paid for using a credit card or PayPal. 

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Can I pay with a purchase order?

No, all orders must be paid for using a credit card or PayPal. 

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Why is my credit card being declined?

Unfortunately, when a credit card gets declined, the only information that we receive back from our credit card processor is the word "DECLINED". 

A credit card could be declined for any number of reasons: 
1. You entered in the wrong card number. 
2. You entered in the wrong billing address. 
3. You entered in the wrong CVV2 number (i.e. the number on the back of the card). 
4. You exceeded the daily spending limit on your card (e.g. $1,000 per day). 

If your card was declined, please verify that all of your credit card information is correct, and try submitting your order again. If your card is declined the second time, make sure that you aren't over your daily spending limit.

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I'm buying a gift. Will the purchase price appear on the invoice with my order?

You can send your order as a gift. We do NOT include any dollar amounts on the invoice that will be included with your purchase.

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When I'm configuring my order, what's the difference between the "image size" and the "overall size"?

The image size is the actual size of the image. If it says 8" x 10", for example, then the image will actually be printed to be 8" x 10". 

The overall size includes any extra material that surrounds the image (e.g. mats, frames, white border, etc.) 

If you order a print without a mat or frame, for example, we automatically apply a white border around all four sides. Paper prints get a 1" white border. Canvas prints get a 2.5" white border. The added border makes it easier for you to mat, frame, and/or stretch your print on your own. 

So - if you order an 8" x 10" paper print without a mat or frame, the image size is going to be 8" x 10", and the overall size is going to be 10" x 12". 

If you order a print with a mat or frame, then the overall size will be equal to the image size + the width of the mat (x2) + the width of the frame (x2) - a slight overlap where the mat overlays the print.

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Will the rupAali / Fine Art America logo appear on my prints?

No. Our watermark logo will not appear on your prints. 
Our logo only appears on the images on our website in order to discourage image theft.

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How to download or license an image that I found on this site?

You have to send me your request with brief detail at rupali@rupaali.com or call me at 740-4-GET-ART.

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Can I place my order over the phone?

No. All orders must be placed online. 
If you have a question about placing an order, you can reach us by calling 740-7-get-art.